Welcome to our FAQ section! Here, you’ll find answers to common questions about ordering, payments, shipping, and more. If you need further assistance, feel free to contact us at [email protected].
Ordering & Payment
1. What payment methods do you accept?
We accept the following payment options:
✅ GCash
✅ Credit & Debit Cards (Visa, Mastercard, etc.)
✅ Cash on Delivery (COD)
2. Can I change or cancel my order after placing it?
Orders are processed immediately, so we are unable to change or cancel them once confirmed. Please review your order carefully before checkout.
3. Is my payment information secure?
Yes! All online transactions are processed through trusted and encrypted payment gateways to ensure your security and privacy.
Shipping & Delivery
4. How long does delivery take?
You can expect to receive the package for 1-7 business days nationwide. Please note that delivery times may vary based on your location and courier service.
5. How much is the delivery fee?
The shipping fee is calculated at checkout based on your location.
6. Do you offer Cash on Delivery (COD)?
Yes! COD is available nationwide, allowing you to pay in cash upon receiving your order.
7. How can I track my order?
You can view the order on the Tiktok page, or send us a message on our Facebook, Tiktok page.
Returns & Refunds
8. Do you accept returns or refunds?
All sales are final. We do not accept returns or refunds unless the item arrives damaged or defective.
9. What should I do if I receive a damaged item?
To file a claim:
- Take a video before opening the package and continue recording throughout the unboxing.
- Send the unedited video and photos of the damaged item to [email protected] or message us on TikTok/Facebook within 48 hours of delivery.
Claims without an unboxing video will not be accepted.
Products & Authenticity
10. Are your lucky charms authentic?
Yes! Our items are handpicked and inspired by traditional Feng Shui and Filipino pampaswerte practices to help attract wealth, love, and protection.
11. How do I know which lucky charm is best for me?
Each product description includes details on its purpose. If you’re unsure, feel free to contact us for recommendations!